Reference

How We Handle Your Account Information

We collect only what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep withdrawal records accurate. You control access requests and deletion through the support channel below.

Account dataPayment recordsDevice accessSupport contactDeletion rights
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golbat How We Handle Your Account Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review what information we hold, request a copy of your records, or ask us to delete your account data, open a live chat session or submit a request through the account contact form. Our team handles privacy queries during the same hours we support deposits and game access.

Live Chat Open the chat bubble in the bottom corner of any page while logged in and tell the agent you have a privacy or data-access question. Response usually arrives within a few minutes during active hours.
Account Contact Form Navigate to account settings, select the contact or support tab, then choose privacy inquiry as your subject. Include your registered mobile number so we can verify ownership before sharing records.
Email Request Send your data-access or deletion request to the support address shown in your account dashboard. Write from the email linked to your account and state exactly what records you want to review or remove.
DATA PRACTICES

How We Protect and Manage Your Information

We encrypt payment details when you deposit via bKash, Nagad or Rocket, store session tokens with expiration limits, and log access attempts to catch unauthorised login patterns. Account records stay on our servers as long as regional compliance rules require, then we delete identifiers once the retention period ends.

Payment Encryption When you send a deposit through bKash, Nagad or Rocket, we encrypt transaction identifiers between your device and our payment gateway so wallet details never travel in plain text across the network.
Session Security Login tokens expire after a set idle period and we ask for OTP confirmation if you sign in from a new device or city. This stops someone else from hijacking your account even if they guess your password.
Cookie Consent We use cookies to remember your language choice, keep you logged in across pages, and measure which game categories players in Dhaka or Chittagong open most often. You control non-essential cookies through the banner that appears on your first visit.
Data Retention and Deletion We keep transaction records and identity checks for the period local financial regulations specify, then we anonymise or delete your identifiers. Request early deletion by contacting support; we review each case against compliance obligations before confirming removal.

Privacy Policy Answers

We collect your mobile number, date of birth, payment identifiers for bKash, Nagad or Rocket, and device information like IP address and browser type to verify identity and secure login sessions.

We share transaction records with payment processors to clear deposits and with compliance partners where regional rules require identity checks. We do not sell your information to advertisers or unrelated companies.

We retain transaction logs and identity verification records for the period local financial regulations specify, usually several years. Once that period ends we anonymise or delete identifiers unless an active dispute requires longer storage.

Yes. Contact support via live chat or the account contact form, confirm your registered mobile number, and ask for a data export. We send a summary of stored records within a few business days.

Open a support ticket or live chat session and request account closure. We verify your identity, settle any pending withdrawals, then delete or anonymise your records according to the retention schedule regional rules require.

We use essential cookies to keep you logged in and optional cookies to measure game preferences and device performance. Manage non-essential cookies through the banner on your first visit or in account privacy settings.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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