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Terms Conditions That Govern Your Account

Every account on golbat operates under these Terms & Conditions. Before you deposit via bKash, Nagad, or Rocket — or place a single wager — read through what applies to you. Access to our platform depends on your local law and eligible region.

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HOW WE HANDLE YOUR DATA

Account Security and Data Under These Terms

These Terms & Conditions are inseparable from how golbat handles your account data. Here is what that means in practice across four areas that affect your account directly.

Account Data Retention

We hold your account records for as long as your account is active and for a further period required by applicable law. You may request a summary of what we hold by contacting support with your account ID.

Wallet Verification

Deposits and withdrawals via bKash, Nagad, or Rocket are matched against the account name on file. If the name does not match, the transaction is flagged for manual review before funds move.

Cookie and Session Policy

We use session cookies to keep your account secure while you navigate the lobby. No third-party advertising cookies are set without your acknowledgement, and you can manage cookie preferences from your account settings page.

Requesting Changes or Closure

To update personal details or close your account, go to Account Settings and follow the verification steps shown. Closure requests are processed after any open wagers settle and your wallet balance clears.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these Terms & Conditions is unclear or you believe a rule has been applied incorrectly to your account, our support team handles those queries directly. You can reach us through the channels below. Players in Dhaka and across Bangladesh typically get a first response through live chat within the same session.

Team online

Live Chat

Start a chat session from your account dashboard. This is the fastest way to raise a terms query or flag a wallet dispute related to bKash, Nagad, or Rocket.

Email Support

Send a detailed account query to our support address listed in your account settings. Include your account ID and the specific clause or transaction in question.

Account Help Centre

Our Help Centre covers common terms questions — account closure steps, wallet rules, and what happens to your balance during a review — without needing to contact us first.

What These Terms Actually Cover

golbat Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These Terms & Conditions form the full agreement between you and golbat from the moment you create an account. They cover how your account is opened, how your wallet balance is held, and what happens if something goes wrong. When you fund your account through bKash,

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Nagad, or Rocket, those transactions are subject to both our terms and the rules of the payment provider you use. Eligibility is your responsibility. You confirm that using this platform is lawful in your jurisdiction and that you meet any age requirements your local law sets.
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We do not make that determination for you. If access is not permitted under your local law or in your region, these terms do not extend an invitation. We may update these Terms & Conditions at any time. When we do, the revised version is posted
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here with an updated effective date. Continued use of your account after a change means you accept the new terms. If a section changes in a way that affects your wallet or your active wagers, we aim to communicate that through your account notification channel before
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it takes effect. Golbat accounts are personal and non-transferable. Sharing login credentials, running multiple accounts, or attempting to circumvent account controls are all grounds for suspension under these terms. Any balance held at the time of suspension is subject to review before release.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Our Terms

These are the questions we see most often about how our Terms & Conditions work in practice. If yours isn't here, live chat is the fastest next step.

They apply to every person who opens an account on golbat. By registering, you confirm that you have read these terms and that using this platform is lawful under your local law and in your eligible region.

We can update the terms at any time, but we post the revised version with a new effective date. For changes that affect your wallet or active wagers, we aim to notify you through your account before the change takes effect.

Any wallet balance held at the time of suspension goes into a review state. Our team assesses the account under the relevant clause before releasing or withholding funds. Contact support with your account ID to follow the status.

No. These terms allow one account per person. Running multiple accounts is a breach of these terms and can result in all associated accounts being closed and balances withheld pending review.

Send a data request to support via live chat or email, including your account ID. We will confirm what data we hold and provide it in a format consistent with applicable law in your eligible region.

Raise a dispute through live chat or email support. Quote the specific clause and the transaction or decision in question. Our team reviews account-level disputes and responds with the outcome and reasoning.

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